by Sherry Engel
So how do we get to the point that we know the client so well that we become a part of their trusted team?
To become a trusted partner, we must think business, not learning.
So how do we get to the point that we know the client so well that we become a part of their trusted team?
To become a trusted partner, we must think business, not learning.
- How can we help our clients meet their business goals and objectives?
- What challenges are they facing in the industry and/or marketplace?
- What metrics are on their scorecard?
- Research the industry and marketplace– Check out GlobalEDGE for industry profiles, or Hoovers for background on specific organizations
- Talk to others that have a relationship with the client – possibly your HR business partner, individuals you know that may have worked with the client in the past, etc.
- Understand cultural differences that may be a part of your client’s organization – GlobalEDGE also features information on cultural differences across the world.
- Plan how to grow and deepen your relationship. Check out this book: “Relationship Economics” by David Nour for some great ideas!
- Have interactive, consultative discussions ….more to come in next week’s blog entry!
