by Sherry Engel How do we expand our relationships with our clients from “order-takers” to trusted advisors? First, and foremost, we need to begin by changing our mindset that we always need to say “yes” to our clients. When our clients approach us about a specific training need, transition the conversation from solutions to open-ended [...]
Posts Tagged ‘Client Focus’
Becoming a Business Partner: Tip # 2 – Establish a Consultative Relationship with Your Client
Posted in Performance Improvement, Series, tagged Client Focus, Emerging Technologies, Performance Improvement on November 19, 2009 | 1 Comment »
Becoming a Business Partner: Tip # 1 – Know your Client Inside and Out
Posted in Performance Improvement, Series, tagged Client Focus, Consulting, Performance Improvement on October 29, 2009 | Leave a Comment »
by Sherry Engel So how do we get to the point that we know the client so well that we become a part of their trusted team? To become a trusted partner, we must think business, not learning. How can we help our clients meet their business goals and objectives? What challenges are they facing [...]
